Whether you're scaling your CS function, reducing churn, or looking to unlock expansion revenue, I bring the strategic frameworks and operational expertise to drive measurable results.
Let's Talk About Customer Success That Actually Moves the Needle.
christineemahon@gmail.com
linkedin.com/in/christinemahon/
480-249-1141
Leadership & coaching, client health scoring, time-to-value frameworks
Programs, QBR design & delivery, adoption & expansion playbooks
Save motions, cross-functional alignment, CRM & workflow optimization
Media buying, revenue strategy, executive storytelling
Explore a selection of projects where strategic customer success initiatives led to significant business outcomes and client satisfaction.
Optimized customer onboarding for a B2B SaaS platform, resulting in a 25% increase in feature adoption within the first 30 days.
Developed comprehensive churn analysis framework identifying key risk indicators and implementing data-driven intervention strategies, resulting in 30% reduction in at-risk account losses.
Developed and launched a new customer success framework for a rapidly scaling startup, improving team efficiency by 30%.
Real results from real programs—here's how strategic Customer Success leadership translates into measurable business outcomes across growth, retention, and operational efficiency.
Influenced over $2M in net ARR annually through strategic account management, identifying upsell opportunities, and executing targeted expansion campaigns that aligned product capabilities with evolving customer needs.
Achieved 30%+ improvement in retention rates by implementing structured CS playbooks, health scoring models, and proactive intervention strategies that addressed risk before it impacted renewals.
Streamlined CS operations to scale efficiently while maintaining high-touch experiences, building systems and processes that enabled teams to manage 40% more accounts without compromising quality.
Defined key adoption metrics (TTV, module usage, integration depth). Enabled proactive outreach and accurate renewal forecasting. Equipped leaders with clear portfolio health visibility.
Segmented risk drivers: support, complexity, misaligned value. Created playbooks and workshops to rescue at-risk accounts. Improved save rates and strengthened brand trust.
Managed multimillion-dollar budgets & campaigns. Blended performance data with client storytelling. Built long-term, high-trust client relationships.
Christine Mahon